Try to come across friendly without sounding condescending.
First, empathize (I know those things can be tricky, it took me a minute the first time), then offer to help without judgement (I have some experience with these, would you like me to try?), then back off if they say no.
If they refuse help, you’ve done what you can, end of story. Don’t be pushy.
Key point here is to be nice about it. Don’t call them out or make them feel dumb. Don’t judge. You don’t know why they’re not getting it, and next time maybe it is you who is “dumb”.
Also, don’t expect everyone to share your intellect (it’s obvious to you) or curiosity (you want to know how it works). Most people just want their problem fixed and move on.
Try to come across friendly without sounding condescending.
First, empathize (I know those things can be tricky, it took me a minute the first time), then offer to help without judgement (I have some experience with these, would you like me to try?), then back off if they say no.
If they refuse help, you’ve done what you can, end of story. Don’t be pushy.
Key point here is to be nice about it. Don’t call them out or make them feel dumb. Don’t judge. You don’t know why they’re not getting it, and next time maybe it is you who is “dumb”.
Also, don’t expect everyone to share your intellect (it’s obvious to you) or curiosity (you want to know how it works). Most people just want their problem fixed and move on.