It was a UPS I bought on Amazon.

It arrived damaged in the box, almost certainly because the driver dropped it.

My experience with Amazon customer service was umm… fun.

1. click the request return button.

This item is not returnable.

2. call customer service

Them: “This item is not returnable”

Me “it arrived damaged”

Them: “We’ll send you an email, reply to it with evidence of damage”

3. reply to email sending pictures with close up of the damage

Please send the email from the same address associated with the Amazon account

4. resend reply from my other email

The pictures you sent are in the wrong format please resend as jpeg or pdf

5. convert the images and resend

The pictures you sent do not show the entire product

6. take new pictures from farther away

Please send pictures that clearly show the damage

😡