I have done this exactly once in my lifetime, two years ago. Maybe in another few decades, I’ll do it again, if I live long enough.

And yes, even if your name is Karen but you had a good reason to ask to speak to the manager, you can also reply

  • waterbogan@lemmy.worldOP
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    1 year ago

    That sounds like my old bank, the one I closed all my accounts and services with and moved to my current bank when they turned down my mortgage application. Never looked back